LiveSupportSaaS is a live chat web tool available as software-as-a-service solution for providing live support, live sales, and live help for web site visitors. Unlike other similar solutions, LiveSupportSaaS store all chat sessions in a single database, so they are later available for fast searching by visitors, subject, date, operator, and duration. Users can also search chat sessions by any string within messages recorded during the chat sessions. Most important features includes: Real-time visitor monitoring, Appear offline, Search chat archive, Search chat transcripts by messages, Auto-changing online/offline image, Leave off-line message, Visitors archive log, Transfer chat to operator, Prewritten responses, Proactive chats, Operator to operator chat, E-mail chat transcript, Sound alert, Web page push, Customization and Branding, Customize start form fields, Multiple domains, Multilingual support, Live chat link for e-mail, Chat surveys.
